3rd Line Support Analyst - Leading MSP

Job Heron ,
Shefford, Bedfordshire
More Details
Salary: £32000 - £35000 per annum + Pension, Health Cash Plan

Overview

A well-established Managed Service Provider has an exciting opportunity for a 3rd Line Support Analyst to join their friendly team based in Bedford. As a Cloud-first company and a Microsoft Gold Partner, they fully embrace the cloud and are recognised leaders in helping companies transform and innovate. With a wealth of knowledge and experience, they help organisations with the successful deployment of the right technology to unlock their potential. Their friendly team of Microsoft Experts go that extra mile to ensure the success of their clients. As their 3rd Line Support Analyst, you will be responsible for ensuring the availability and smooth running of their clients' IT operations, consisting of end-user workstations, servers, hosted applications, LAN/WAN infrastructure and telephony. This role will be based at our Head Office in Bedfordshire. About the role: Proactive monitoring of hosted systems and networks using industry-standard monitoring technologies to ensure hardware, services and hosted applications are available and responsive Responding to alerts generated by monitoring, system generated alerts, etc Acting as a technical escalation point for the 1st and 2nd line teams Monitoring the success and efficacy of backups and resolving related issues Proactively managing anti-virus software and security patches in line with policy to ensure their clients are appropriately protected against security vulnerabilities Following pre-defined processes and procedures for operational activities Escalating and liaising with Hardware & Professional Services teams where appropriate Providing office-based support to an on-site implementation team to assist with the adoption of new clients and services Providing cover for support calls during shifts that occur outside of the normal Service Desk support hours Technology and Applications: Windows Server 2008 R2 - 2019 and Windows 7-10 operating systems Microsoft Azure, Hyper V and VMWare Microsoft Exchange / Office 365 Wide Area Networks (WANs), VPLS, Site-to-Site VPNs Network equipment including Dell PowerConnect switches, Fortigate Firewalls, Juniper Routers Requirements: Active and recent Microsoft certifications Full, Clean UK Driving Licence Access to your own vehicle Excellent communication skills, both verbal and written Excellent problem solving, troubleshooting and analysis skills Accuracy and attention to detail, methodical and organised approach Ability to follow and contribute to standard operating procedures and documentation A knowledge of network topology, components and systems monitoring Remote administration of workstations, servers, routers, network switches Ability to sensibly escalate calls to third parties and to inform clients of major incidents where necessary Knowledge of both server and client operating systems Ability to prioritise tasks and handle Major Incidents Experience of Microsoft Windows Server Update Services (WSUS) Experience of McAfee e-Policy Orchestrator, or other well-known centralised AV management software (Sophos, ESET, etc.) Knowledge of the concepts of monitoring servers, LAN/WAN networks, client computers Benefits: £32,000 - £35,000 per Annum 25 days holiday Pension Health Cash Plan Sounds interesting? Click the APPLY button now. Candidates with experience and job titles including; 3rd Line Support Analyst, 3rd Line Support Engineer, IT Support Engineer, Helpdesk Analyst, 3rd Line Support, IT Support Analyst, Technician, may also be considered for this role. IND123 This job was originally posted as www.totaljobs.com/job/89929388

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