Field Performance Manager

About the role: We are seeking a motivated individual to lead and develop a team of up to 10 technicians and manage a group of water treatment plants, reservoirs and water pumping stations. You will drive their personal performance and improve team engagement, whilst managing in line with HR policies & process. Continuously improving operational performance is key to the success of this role and will be achieved in line with a strong health & safety focus. Day to day activities will include managing planned and reactive maintenance across one-third of the SE London area. You will be responsible for assuring water quality and asset reliability through effective management of your sites. Health and safety of the sites under your control and the behaviours of your team. Key Accountabilities: The successful candidate will be driven, conscientious and can adapt; overcoming technical challenges and supporting and motivating others. Day to day duties will include: Process and Water Quality Management – ensuring the sites achieve & maintain very high levels of water quality, good asset reliability in order to meet the required output volumes at the agreed cost. Financial Management –owning and managing the budgetary and financial activities of the sites and team, driving efficiencies into the overall area operational budget. Performance Management – ensuring the team’s productivity and overall maintenance completion and you will be responsible for developing the team, driving their training and health & safety awareness. Customer & Stakeholder Management - ensuring exceptional service to our customers with early personal interventions as required. Health and Safety – You will be responsible for safety on the sites under your control and lead the Health and Safety culture of your team as well as auditing the Health and Safety system & processes. To be successful you will have the following skills and experience: We are seeking an experienced people-manager with a proven track record of engaging & developing their team; ideally with field-based members. You will be used to taking the lead and achieving results in a difficult environment, with a strong focus on and good working knowledge of health and safety. Ideally, you will have a background in water treatment, electrical and mechanical principals or other relevant operational experience. You will need to be competent in using IT equipment/systems. Due to the nature of this role, a full valid driving licence is needed. What’s in it for you: No two days are the same for our Performance Managers. The role is interesting and varied and will give an excellent grounding in all elements of operations and is part of a dynamic and supportive team. This is a challenging role and gives the successful person a great opportunity to make a difference, build a reputation and progress internally. Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our refer-a-friend bonus, where you can receive up to £1,000 for helping someone get a permanent position within the company. We’re also proud to be here for our local community, offering all of our teams two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities. About us: Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes. As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future. We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities. Together, we’re building a better future for our customers, our region and our planet. Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy.