Sales Administrator - Pulborough

Experienced Sales Administrator Pulborough £21,000 -£24,000 DOE Job Overview Working within an effective and efficient team, reporting to the Sales Administrator Team Leader, you will be responsible for developing relationships with current customers and internal stakeholders, both at this location and overseas. Communication skills both written and verbal need to be impeccable as a lot of contact is via emails. In addition to this, part of the role will encompass import and export and whilst you will be trained in this area, attention to detail coupled with compliance and regulatory experience would be advantageous. Responsibilities include / not exhaustive are: Managing Customer requirements, maintaining the company's high standards Ensuring customers are updated with progress reports on orders such as delivery dates, delays, maintaining a relevant and professional flow of information Working with the manufacturing department to manage customer expectations Working with customer portals Carrying out contract reviews on sales orders Reviewing the administration process of sales orders to ensure the standards are being upheld Collating stats for the sales team Providing quotations for customers on chargeable repairs Sending out company information from customer enquiries Working with import documentation and ensuring compliance in line with the regulatory bodies - This would involve logging the details as well as checking the tariff codes Managing the proof of import/export documentation Working closely with finance on reclaiming the tax and duty Skills, Knowledge and Attributes need for this Role Excellent customer service communication skills with tact and professionalism. Able to communicate complex technical issues effectively (after training) Excellent organisation, problem solving skills and interpersonal skills. Knowledge of CRM Ability to priorities workload. Accuracy in data entry. Able to work successfully with in a small team.