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SSR G&M Ltd
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London, Greater London
Customer Technology Support Manager
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Job Type: Full-time |
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Overview
Customer Technology Support Manager £55k Benefits Company Car / Allowance Company Pension Based London The Company Our client is a national service provider with a pedigree dating back over 25 years. They have a diversified portfolio of services and have achieved quality status in their chosen business sectors. They seek a Customer Technology Support Manager to deliver and rollout technology solutions; developing long term client relationships working closely with SME’s, operational support, stakeholders and customers. The Role Responsible for developing long term client relationships, to develop customer satisfaction with the delivery and roll out of technology. Plan and coordinate the role out of the solution to clients. Oversee the deployment of the solution meeting the key stakeholders to identify areas that improvements can be delivered. Create policies and procedures to optimise the client experience and establish the best possible client support practices across the portfolio. Support the clients plan providing technical and product support so they can best utilise the software or products for their business needs. Provide a demonstration of the solution enabling full engagement with customers Manage the implementation and mobilisation of the solution organising regular user adoption/solution review meetings to ensure full customer satisfaction. This role will involve regular travel across the UK & International (Europe predominately). The Person Previous experience working in a client-facing role delivering system implementation coordination and roll out against scope and timelines set by clients requirements. In-depth technical knowledge of security systems (Access control, CCTV systems, Drones, ANPR, Barriers, Facial recognition). Commercial background delivering projects and technical solutions on budget. Experience of system implementation and change management procedure. The ability to deliver succinct and clear verbal and written reports where necessary. Able to deal calmly and confidently with all demands from the operational team members stakeholders and clients. Demonstrable experience working in a team to deliver a quality service to stakeholders and clients. Knowledge of system administration processes, TrackTik or Fulcrum with project management and security workforce management software systems.