Emergency Call Handler

EMERGENCY CALL HANDLER Salary: £22,899pa Type: Permanent Location: Epsom The Candidate would need to be good at working under pressure and have a confident telephone manner. You will be required to effectively assess calls and escalate them to the individual’s procedures, or to the emergency services where appropriate. You will be required to work: Shift Based Role (£22,899pa): The position is on a rolling shift pattern of 2 days, 2 nights then 4 days off with an average of 42 hours per week. Shifts are 06:30am-18:30pm or 18:30pm-06:30am. On the 9th and 10th week of your rota you will be required to work 4 days to meet business needs Full training (which usually takes around 2 weeks) will be provided during usual office hours (9am-5:30pm) before the successful candidate is allowed to answer live calls. The Role of Emergency Call Handler: Maintain an excellent knowledge of, and adherence to, the company’s operational procedures. Compile and write post-incident reports. Verify alarms to ensure that, where possible, only genuine emergencies are passed to the emergency services. Decide on appropriate response action. Communicate comprehensive and correct information to the agency best equipped to deal with it. Bring an incident to a satisfactory conclusion and produce a written report. Provide feedback and suggestions on improving the service. Requirements for Emergency Call Handler: Calm, methodical and dependable. Level headed and courteous. Able to take own initiative. Computer and systems literate. Efficient and detailed. Communicate effectively, easily and with confidence over the telephone with users, customers and emergency services. Inspire confidence in others over the telephone. Effective handling of a wide variety of emergency situations. Take responsibility for managing an emergency incident. Benefits: 22 shifts holiday. Discretionary bonuses. Pension Scheme. Share award scheme. Please apply by sending your CV as a Word Document. Cassidy Jones Recruitment Ltd are acting as an Employment Agency on behalf of our Client. Although we aim to respond to every Candidate, please note that due to the high volume of applications, we may not be able to notify all unsuccessful candidates. Please assume that if you have not heard within two weeks, your application has not been successful this time.