Entry level IT support role

Castle Technology Division are looking for a junior IT candidate to join the service support team. The perfect candidate will Learn to provide technical and administrative support services and facilitate timely customer responses. Be responsible for internal housekeeping and the recording of all reported items. Although, primarily an, 'in-house', role, there will be a need for customer facing verbal and written communications. This is an entry level role looking for someone that has recently gained an IT qualification or is passionate about IT and spends there own time building PCs or online gaming. Typical Activities/Responsibilities Be the first point of contact for external customers responding professionally in both the spoken and written word to achieve the right solution for all parties Organise the remote administration e.g. housekeeping/diagnostics of client computer systems Be responsible for and take ownership of the administration of all support calls and emails, to ensure they are added to the Maintenance Database (MDB). Liaise with and work alongside all internal customers in order to identify and resolve problems whilst understanding and maintaining external customer priority Be involved in the testing of any system modifications (both software and hardware) prior to delivery Update and maintain the customer support database Log all returned customer equipment into company Management Information System (MIS) and MDB. Carry out initial inspections on returned customer equipment and on equipment prior to dispatch Ensure compliance with the company's Quality and H&S procedures Support engineers with site visit preparation, and following a visit that any outstanding items are entered on the maintenance database Skills and Personal Qualities As part of a flexible and reactive service team you are expected to be self-motivated, fit in within the team and accept sometimes challenging deadlines set by line management. The ideal candidate must have a regimented and methodical approach to the day to day management of their tasks and activities You will possess a customer focused attitude and empathy, understanding priorities and time critical tasks. You must be personable, extremely professional and in possession of excellent verbal and written communication skills. Qualifications and Experience Within this role you will be expected to have attained a good level of academic qualifications. A working knowledge of Microsoft office. Higher education in Math's, English and Science would be advantageous in this role. Knowledge or an interest in IT/Network Architectures would be advantageous in this role. Knowledge or an interest in Software Programming would be advantageous in this role. Knowledge or an interest in Network Security would be advantageous in this role. If you would like to apply for this role or would like to discuss this position further please send your CV to or call me on Castle Employment is an award-winning recruitment company based in Scarborough, Leeds and York. With over 50 years of experience, we deliver a market leading service building long-term relationships with our candidates. We offer an honest, straightforward approach, tailored to deliver exactly what our candidates need. Castle Employment provides temporary, permanent and contract employment opportunities throughout Yorkshire and the UK. Our highly experienced team of consultants are all specialists within their field of recruitment and have a thorough understanding and knowledge of their roles ensuring that they can deliver a perfect match for your career aspirations. At Castle Employment Group, we recognise and appreciate the value of high-quality candidates - so only right that we reward the people who introduce them to us. Simply refer a friend to us, and if we find them a temporary or permanent position we will reward you with a shopping voucher to spend on yourself.