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Australasian Recruitment Company
,
London, Greater London
Customer Experience Specialist
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Job Type: Full-time |
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Salary: £23,000 per annum |
Overview
THE ROLE: Interested in working for a retail technology start up organisation as a Customer Experience Specialist? This role requires strong attention to detail and a passion to help others whilst actively pursuing new ways better the experience for both merchants and consumers. They are looking for someone to come on board as a Customer Experience Specialist on a permanent basis. HOURS: Wednesday - Sunday 09:00 - 18:00 Responding to all customer enquiries to address and resolve the key issues customers are facing every day Maintaining a rapid response time and high level of customer satisfaction Sharing insights around the most common queries and previously unseen queries with the wider team Investigating and identifying suspicious accounts and orders on the platform Exploring the CRM platform to maximise the opportunity for automating responses and maintaining service standards at the highest level ESSENTIALS: A minimum of 1-2 year's experience in a customer service position within an office Highly developed computer literacy in all MS Office packages Strong verbal and written communication skills Must be able to work weekends If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database once we have contacted you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information please refer to How We Use Your Personal Information.