2nd Line Service Desk Engineer - Welwyn Garden City

Are you looking for a new exciting opportunity working as a 2nd Line Service Desk Engineer to be based in Welwyn Garden City? You will be working for a successful Managed Service Provider who have rapid growth plans for the future. The role will provide telephone, remote and onsite support to a range of customers. Main Duties of the Role Provide telephone and remote support at desktop and server level. Visiting client sites to resolve problems and install new equipment. Managing support tickets through to completion. Manage server installations and migration. Record and maintain technical records and documentation. Proactively maintain client systems and responding to monitoring alerts. Your Skills and Experience 2 years IT Support Experience Full driving license and car essential Excellent written and verbal communication skills Solid experience with Microsoft Exchange, Office 365, Active Directory and Hyper-V Experience working with server-based antivirus & backup systems. Knowledge of TCP/IP, and configuring routers & firewalls. Salary c. £23,000 per annum, depending on experience Hours: 9.00am to 5.30pm Monday to Friday