Senior Payroll Analyst

SENIOR PAYROLL ANALYST Curious about a position with MHR? You’ve come to the right place. MHR have been changing the industry for years, and now you can too. We are leaders in the HR and Payroll software sector, creating and developing our solutions to keep ahead of an ever-evolving world of work. With over 650 people working with us across three continents, we’re a fast-growing, family-owned company on a journey to completely transform the world of work for organisations of all shapes and sizes. We’ve developed game-changing software in HR and Payroll and we’ll need creative individuals to continue this success. Want to be part of something incredible? Read on to find out how those dreams can become your new reality: EnableYourGreatness at MHR Role responsibilities As a Senior Payroll Analyst, you will be responsible for the quality and accuracy of the services being delivered from Managed Service. You will mentor and train Payroll Analysts in the best practice methods for processing and checking information to achieve our Service Level Agreements and high quality of processing. Builds strong customer relationship and effectively manages expectations where required. Main duties will be to: Signs off the accurate payroll before review by Payroll Service Manager Monitors the daily schedule to ensure all tasks are completed and updated accordingly. The first point of contact for escalation by customers. Proactivity contacts customers to discuss the service and prepares proposed changes for payroll manager to review with customer. Responsible for ensuring all service areas are being delivered in line with the customers Service Level Agreement Daily allocation of activity within resource available. Completes full reconciliation and checking of the payroll following the Standard Operating Procedures in place. Attention to detail at all times Investigations of any non-general communication issued by customer. Highlights data discrepancies to Payroll Service Manager. Proactivity seeks new learning opportunities through different methods Takes ownership of customers and issues to resolution and acts as the main point of contact for the customer. Implements action plans and resolutions for customer on an "AMBER" status and supports the team leader with progressing service improvement plans for "RED" customers. Deputises for Payroll Service Manager when absent. Maintain up to date knowledge on Payroll legislation Maintains a good level of IT skills Clear and logical thinking, solutions are provided before any escalation Excellent organisational skills and an ability to work to deadlines A respect for confidentiality Proven delivery of working towards business values including mission statement of the manage services Centre Communicates with their team and customers on a regular basis Achieves a high level of accuracy and attention to detail Ensure issues are escalated in an appropriate and timely manner. Induction of new starters into the department ensuring new starters induction process is followed including mentor status. Polite and professional behaviours are to be conducted at all times with colleagues and customers. Our Rewards Competitive salaries. We contribute to a full company pension scheme. We offer life assurance (x4 salary, with option to increase up to x8 salary). An employee assistance programme is included. Our sites all come with a subsidised restaurant and cafe on-site, with delicious new meals on offer from our chefs each day. We offer Vodafone discounts, making it cheaper and easier to catch up with your favourite people. Personal development plays a big part in helping our people to reach their potential, therefore we offer over 60 internal training courses and support our people with external qualifications. Why us? What makes MHR a great place to work, isn’t novelties or gimmicky job titles, it’s our down to earth approach working with other people who want to do a job they’re proud of. We give you time to develop in your role and as a person, so you start to do creative work that only you can do, rather than trying to work through other people’s methods, that don’t suit your working style. We’re flexible, we embrace change and as we’re still owned by the original founders, so we’re incredibly proud of what we we’ve built from a small business into one of the biggest and best in the industry. Be part of something better, become part of the MHR family. Apply here