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Kameo Recruitment Ltd
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Cambridge, Cambridgeshire
Service Desk - 1st Line Support - IT
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Kameo Recruitment is recruiting for an Application Support Agent to join a well-established and reputable company, based in South Cambridge. This is a fantastic opportunity and will suit someone who is looking to pursue a career within IT. You will provide 1st line support, on a global scale, which will be carried out via telephone, email and remote sessions. You will need to have strong communication skills, be a problem solver and be technically minded. If this is you, please continue reading for further details; Duties, Responsibilities and Requirements of the Application Support Agent: Take ownership of requests Proactive when dealing with customer issues Communicate effectively with colleagues inside and outside of the support team Ability to work as a team and independently Keen to learn new products and technologies Excellent customer service skills and desire to go above and beyond Knowledge of Windows OS and SQL Ability to work efficiently in a fast-paced environment whilst meeting SLA’s Our Client offers a fantastic benefits package, opportunities to progress through the company and a welcoming office environment. It would be an advantage if you have a Degree in a relevant field or experience within a similar position. You will need to be able to remain calm under pressure and be willing to learn. If you are interested in finding out more about this position, please submit your CV Kameo Recruitment is an independent agency, which specialises in permanent and fixed term positions within the Sales, Marketing, HR and Commercial/Office sectors. We recruit across East Anglia, but specifically focus on Cambridgeshire and the surrounds. Our promise - To offer you an honest, reliable and friendly service. We receive a high volume of applications and although we would like to, unfortunately we are unable to respond to all of them. If you have not heard from us within 5 days of your application, unfortunately on this occasion we have been unable to progress your interest. Kameo Recruitment will not use your information for any other purposes other than for searching for alternative employment. We will request additional consent directly from you before submitting your personal information to any company who are working directly with Kameo Recruitment, for recruitment purposes. We will never disclose your information to any third party unless legally required to do so and we will only ever contact you with the sole purpose of helping you find your ideal job or offering career related advice.