Customer Service Administrator

Office Angels ,
London, Greater London
More Details
Job Type: Full-time
Salary: £24,000 per annum

Overview

Customer Service Administrator Lewisham £22k-£24k ASAP Permanent COMPANY: Commercial cleaning HOURS: Monday - Friday 8am - 5.00pm CULTURE: Family run, friendly, fast paced and rewarding environment BENEFITS: 25 days annual leave & 8 bank holidays, social events, closed over Christmas, discount off over 1000 retail stores, progression, pension, free parking, yearly Flu Vaccination & many more We're teaming up with a well-established company based in Lewisham looking to recruit for a Customer Service Administrator to support the Business Development Manager. This is a great opportunity for someone who is looking to grow and develop within a company. The day to day duties in your new job would be: To be responsible for the administration of and support to the operations teams To respond to telephone calls, emails, or instructions concerning the portfolio in accordance with company procedures To respond to all enquiries efficiently and in a friendly, bright, positive manner To listen attentively and advise the other party of the proposed action To deal with incoming emails efficiently and advise the sender of the proposed action To liaise with the Contract Managers daily To record and follow up any issues that may arise To maintain accurate information To manage consumables including placing orders and reconciling budgets To work within agreed time frames to resolve any issues or complaints To advise clients if it is unlikely we will resolve their issue or complaint within an agreed time frame and advise them of a new timeframe To complete Key Performance Indicators and a monthly overview for properties To schedule meetings and site visits for the Contract Managers/Supervisors To arrange for engineers to attend properties to fix and service machinery To send quotations at the request of Contract Managers To complete purchase orders for any additional items To assist in other areas of administration as required We'd love to speak to candidates who have: High degree of customer service, confidentiality and professionalism Organised, methodical, proactive with excellent time management Proficient with Microsoft Office package Proficient knowledge of Excel and an interest in working with numbers A high standard of verbal and written English (ESOL Level 2 or GCSE A to C grade) Ability to communicate advice, instructions and information clearly and concisely Excellent team worker who is friendly with a confident telephone manner Previous administration experience is essential Next steps…. Apply today or ring Dolly or Elle on or email for further information Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy

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