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Talent Jam
,
Solihull, West Midlands
Receptionist/Administrator
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Job Type: Full-time |
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Overview
My client provides flexible workspace to fast-growing businesses. They are looking for a talented, driven and passionate Front of house Receptionist on a permanent basis based in Solihull. Role: To provide a consistently high standard of customer service to internal and external clients and support in the day-to-day running of operational aspects of the building. The ideal candidate will be responsible for ensuring that the workspace is fully operational, looking at its best at all times, and that all processes are running smoothly and efficiently. The role would suit someone who has a creative flair, a keen eye for detail and enjoys getting involved in the finer points of the job. Responsibilities will include: You will be the first point of contact for the building, meeting and greeting all visitors and clients To ensure the reception area is tidy, safe and welcoming to all clients and visitors To provide a responsive and efficient reception and telephone service to all our clients To ensure the smooth operation of the switchboard service including announcing and forwarding calls to clients or their voicemail To ensure that all visitors including contractors follow the relevant signing in/out procedures To book meetings, catering and couriers for clients and communicate this to your team To liaise with relevant staff to ensure that any client queries are responded to within procedural timeframes To maintain the Business Centre client phone directory and contact lists as clients move in and out of the building To ensure that the receipt of deliveries including keys, recorded and couriered items are properly signed for and the recipient of the deliveries are notified promptly To manage outgoing post, ensuring that it is properly franked and ready for collection where required To carry out administrative and clerical duties as required including filing, photocopying, collating, writing emails to clients, letter writing, data entry and preparation of reports and other information To work hand in hand with the security team To be able to provide an effective handover to anyone covering your role whilst you are away The Requirements: Proactive hands-on approach to work, no activity is beneath you Experience of a client-facing service role with great customer service Ability to think on your feet and make sound and considered decisions Great planning, organising and multitasking skills Excellent written and oral English language skills Drive to progress within the role If you are interested please apply asap