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J2 Consultancy Ltd
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London, Greater London
Customer Success Manager
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Job Type: Full-time |
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Salary: £24,000 per annum |
Overview
A Multi-Award Winning, Industry-Changing software company in central London is looking for talented, motivated individuals to join their Customer Success team. This is a fantastic opportunity to join a business that is truly making waves in the recruitment world, picking up accolades including Best Innovation, Best Technology, Best Client Support and Entrepreneur of the Year. Having grown from 2 to 55 people in 3 years, they are now setting their eyes on international expansion as they become a leading brand in the staffing industry. Working with clients in the recruitment industry as an Customer Success Manager, you'll make sure they get up and running smoothly, provide ongoing training and be their go-to person for any and every query they have about the software. This position is all about building quality, lasting relationships with your clients. Customer Success Manager Role Profile Taking ownership of an account base post-sale, maintaining contact and increasing engagement Carrying out demos and training, both via webinars and face to face sessions Dealing with incoming support queries via telephone, email and live chat Providing the Product Team with user feedback to improve the service offering Helping colleagues with assisting their clients as well as your own Customer Success Manager Salary & Benefits As well as a salary of up to £26,000, the company offer a package most people dream of, with a host of benefits including: Quarterly bonus 30 days holidays Bank Holidays Onsite Gym & Bar Flexitime with early Friday finishes Opportunities for international travel Study support A clear progression structure with impressive salary increases Who are they looking for? This position is ideally suited to a bright, motivated individual with existing experience in the recruitment sector, in roles such as Recruitment Consultant, Resourcer, Client Relationship Manager or Recruitment Account Manager. You will need to combine your knowledge, enthusiasm and fantastic people skills to ensure every client and user has a fantastic experience with the company. If this Customer Success Manager role sounds right for you, please apply now