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Nicholas Associates
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Sheffield, South Yorkshire
IT Helpdesk Analyst
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Contract Type: Contract |
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Salary: £10 per hour |
Overview
I am currently recruiting for an experienced IT Helpdesk Analyst for temporary cover for my client based in Sheffield This will be a demanding role and you will need to demonstrate previous experience of working in a helpdesk environment and be able to meet the IT support demands of a growing company. This role would suit someone who has previous experience of working in a busy helpdesk environment with knowledge of Microsoft technologies and cloud computing. Main Responsibilities Desktops, laptops and tablets user support up to 470 users spread over 10 sites Resolution of all incidents both remotely and face to face, from initial contact through to problem resolution including occasional out of hours support Resolve issues as the first point of contact whenever possible Hardware build, configuration and deployment Windows 7, 8 and 10 support Office 2010 and 2017 support Network printer support Microsoft Office 365 support and administration:- User account management SharePoint support Lync configuration and support Active Directory administration:- User account setup and administration Deployment and management of mobile and fixed telephony:- Hardware configuration User access and permission management The Ideal Candidate Excellent time management Ability to work to deadlines Team player, with the ability to work in a standalone environment Full driving license The ability to travel and stay away over night as required Experience and knowledge of:- Windows 7, 8, 10 Microsoft Office 2010, 2017 SharePoint Microsoft Lync Microsoft Intune Active Directory