IT Support Engineer (Contract)

Terry Parris Associates Limited ,
Horsham, West Sussex
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Overview

Purpose of the Job Work alongside the IT Manager and existing IT Support Engineer to provide support for circa 300 users, on approximately 400 desktops and laptops across two sites, utilising relevant experience to maintain internal infrastructure within a predominantly Windows-based environment. Key Accountabilities Respond to internal helpdesk requests for desktop, networking, telephone, print and general IT support, including installing and configuring new PCs User and Computer account management Assist with new projects, initiatives and application roll outs Key Results Areas Provide support to the existing user base, both in-house and remote Assist with the implementation and migration to new business systems Manage and prioritise helpdesk workload based on severity and impact Configure systems for new users including hardware, software and telephones Carry out hardware repair and upgrades for workstations, laptops and servers Complete all tasks in a timely manner to ensure consistent system performance Internal & External Relationships Daily contact with IT Manager to ensure system commitments are achieved Work alongside existing IT Support Engineers Interface with all employees and visitors to provide on-going support Knowledge, Skills and Experience Minimum 5 years’ experience within IT support in a Windows-based environment Required Excellent general PC/desktop and helpdesk support coupled with strong hardware skills. Windows 10, MS Office 201 Office365 Windows Server, Active Directory / DNS / DHCP Strong technical problem solving and communication skills Desirable Microsoft SharePoint Exposure to SQL and Microsoft SharePoint Online Exposure to Linux Exposure to Project / Project Server This job was originally posted as www.totaljobs.com/job/89738743

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