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Link Asset Services
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Poole, Dorset
Customer Service Representative
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Job Type: Full-time |
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Overview
Company Description Smart Pension is a newly acquired business by Link Group and was founded by experienced finance & technology professionals and has been designed specifically to support UK businesses faced with the challenges of auto enrolment. The team spent over a year developing & testing the platform whilst also establishing the partnerships necessary to meet regulatory requirements and deliver a seamless end-to-end experience. With thousands of satisfied employers, advisers and employees now using the platform, we know we offer the best workplace pension solution currently available in the UK. Link Group is a fast growing, dynamic business with market leading positions across our areas of expertise - funds, market services, and banking and credit management services. With offices across the UK and Europe we are part of Link Group who are headquartered in Australia. A truly global organisation, Link Group provides us with a strong platform to realise our growth ambitions and continue to build on our success. You can play a key part in this - we recognise the importance of supporting and developing our people, so we listen to colleagues, train our teams and invest in great working environments. Add to that a culture that champions respect and integrity, a diverse and inclusive colleague base and a commitment to positively influence the communities we work with and you’ll get a flavour of life at Link. At the bottom of this role advert, you’ll find more information on why you’ll enjoy working with us. We are recruiting for Customer Service Representatives in the Poole, Dorset office. Job Description To deliver results through the handling of customer and intermediary enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships. Main Responsibilities: Demonstrate care and empathy for the customer and intermediary need in handling customer enquiries Promote customer and intermediary self-service through the system navigation support provided Achieve high standards of quality, efficiency and productivity Build and maintain relationships through the delivery of customer requests within timeliness standards set Take personal responsibility for resolving customer and intermediary concerns. Contribute to a positive team culture Demonstrate adherence to customer focus and conduct policy Demonstrate flexibility and collaboration towards meeting customer and business needs Qualifications Customer centric mind set and experience of working in customer services Experience of working in a telephony / contact centre environment Ability to work to a set of policies and standards Demonstrate a flexible approach towards changing business needs Professional Additional Information Link Group’s purpose statement 'Together we achieve’ reflects how much we value working together: with each other; with our clients; and with third parties, to help everyone achieve success - both personal and professional We have an ongoing commitment to career progression, training and education as well as a competitive compensation and benefits package that under pins this. At Link, you’ll find we support achievement and celebrate success. So, if you want to be a part of this, click the 'I’m Interested’ or Apply button.