Movie Transit Operations Manager

UniqueX ,
Manchester, Greater Manchester
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Overview

We pride ourselves on delivering flexible, innovative, accessible and fully automated solutions to cinema, and rely on our close-knit support team to provide a first-class customer experience to our global customers. As the Movie Transit Operations (MT Ops) manager you will report into the Director of Content Services and be responsible for the delivery of the MT Ops and Ticket Teams front line support services, with full ownership and responsibility for the management of the teams, including staffing, resources and performance. Who we think will be a great fit The ideal candidate will provide strong interpersonal skills, keen analytical skills, ability to make decisions in a fast-paced environment, a tech-centric mindset, and a willingness to lead by example. We're looking for a passionate operations manager with experience working with, and supporting, teams to consistently deliver and optimise service outcomes. The right person has the team leadership capability and drive to deliver with others. If this is you, and you are enthusiastic about building, growing, and evolving operations teams in a fast-paced, unique environment…. Read on Duties and Responsibilities Working closely with the Content Services Director to: Deliver the Support service to agreed SLA performance levels, including the resourcing of both teams to meet the demand. Provide management of the team members including their training and development, motivation, workload planning, welfare, monitoring and quality assurance, together with the HR representative. Manage and oversee the on-boarding of new customers. Deliver the teams’ activities to the agreed compliance standards, such as financial management, security and legal requirements. Contribute to improving customer support by actively responding to queries and handling complaints. Establish best practice throughout the support process, ensuring key support documentation is created, reviewed, updated and retired as appropriate. Act as the escalation point and champion of the customer for live operational issues. Follow up on Customer Satisfaction metrics, ensuring that any negative responses are captured and dealt with in a timely manner, feeding back via the relevant channels so improvements can be made. Learning the in-house developed tools intimately, providing guidance to the team on best practice, and contributing to continuous improvement in product steering groups Essential Skills Service and team leadership experience working with customer service teams. 2 years of people team leadership experience. Media industry experience - with strong understanding of digital video concepts Excellent verbal and written communication skills in English Desired (but not essential) Film Industry or Cinema experience Working with overseas clients and vendors University degree qualification or equivalent Company Background UniqueX delivers innovative, autonomous software solutions and content services to cinemas worldwide. What we offer is unique as we draw all elements of cinema operations and content services together into a single, automated workflow. We have a truly global reach, our products are used in 65 different countries around the world making us the leading digital cinema solution provider, with customers including the major Hollywood and independent film studios and the largest cinema operators in the world. When you go to the cinema, chances are UniqueX help play that movie on screen. We love what we do We are a growing team of 85 people spread across multiple global locations including offices in Manchester, Bergen and Vilnius.Recently we doubled the size of our client portfolio, including significant growth in the US, the biggest cinema market in the world. Furthermore, we are expanding our product suite to reach our existing global consumer base. Therefore, we are undergoing continuous extensive growth, offering great opportunities to our people to excel and build their careers. Life is fast paced, challenging and rewarding at UniqueX, this is an exceptional opportunity to join our talented team in the digital technology sector. We have a fun and vibrant office in central Manchester and with our company culture to promote from within, excellent career development opportunities are available for the right candidate . We offer exciting benefits such as: Investment in employee growth, development and certification courses. Flexible working hours Regular office outings Cycle to work Scheme Office perks: Breakfast on us, plus fresh Fruit, Quality Coffee etc. This job was originally posted as www.cwjobs.co.uk/job/89784284

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