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Michael Page Technology
,
Hove, East Sussex
Incident Co-ordinator
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Job Type: Full-time |
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Salary: £40,000 per annum |
Overview
Directly supporting the IT Operations Centre Lead, the Incident Coordinator will manage the Major Incident Lifecycle; communication, escalation, investigation and resolution. The Incident Coordinator will also play a key role in Problem Management establishing root causes to Major Incidents and aid the development of a Knowledge database. Client Details Our client is multinational award-winning financial services firm which provides products and services across: mortgages, life assurance, investments, and pensions. Description ITSM such as ServiceNow Major Incident Problem Management Knowledge & Change Management Continuous Improvement Vendor Management & Analysis: SLA, KPI and Stakeholder Management Work with Service Desk and Level 2 Incident Management Resolver Teams to set KPI & Team Targets Profile ITSM Tools such as ServiceNow Major Incident Management: Communication, Escalation, Investigation and Resolution ITIL v3 Certified Experience of Matrix Management Strong track record working within an Operations Centre Job Offer Generous Pension Scheme 25 Days Holiday Discretionary Bonus Life Assurance Share Schemes Other Fringe Benefits