User Support Analyst EUD

Working in policing has never been more challenging as we work together to make our communities safer. This is your opportunity to take on a role with pride and confidence, inspiring change in our communities. Exciting challenges lie ahead – new digital technologies and alternative ways of working are transforming the way we protect our communities and bring people to justice. TVP as an employer contribute 13.5% of pensionable pay into a member’s pension pot. As an EUD Support Analyst you will provide technical and service knowledge, assist with the lifecycle management of all End User Devices (typically computer hardware, printers, Body Worn video, Smart Phones, OS deployment and desktop applications) while ensuring ICT EUD services are delivered within agreed Service Levels. You will support the management of end-to-end device lifecycles in accordance with EUD strategy, including device road maps and evaluation through to disposal, focussing on supportability, usability and cost effectiveness. You will be required to work with the wider ICT and operational policing departments to deliver quality solutions in line with business requirements. We recognise that professional progress is important and in this role, you will have the opportunity for continuous development. You will be able to demonstrate: Relevant and proven experience in a broad range of EUD technologies including delivery and support methods. Proven good written and oral communication skills, customer focussed, team-worker, who is a flexible, adaptable, problem solver and able to work systematically and with little direct supervision. Ability to understand and articulate how the application of ICT technology impacts the Forces' Policing and business objectives and processes. Ability to achieve significant outcomes through influence and persuasion rather than through direct line authority. Generous Benefits Package Generous Annual leave – minimum 24 days per annum increasing to 29 days after 5 years of service Competitive Pension Scheme 37 hour working week Flexible working Employee Assistance Programme (Welfare Services) Cycle to Work Scheme Excellent Maternity & Paternity Leave Discounts on healthcare, transport, dining, days out and more To apply please click on the "Apply Button" link below. You will be requested to provide a covering letter explaining your reasons for wanting to work with Thames Valley Police and why you feel you are suitable for the role in line with the job requirements. If you have not held residency in the UK for at least 12 months within the last 3 years, we will not be able to process an application from you. This job was originally posted as www.cwjobs.co.uk/job/89908588