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Hays Specialist Recruitment Limited
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Birmingham, West Midlands
Customer Service Advisor - Housing
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Contract Type: Contract |
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Overview
Long term customer service job available, based in Birmingham city centre. Competitive hourly rate. Your new company Due to the partnership between Hays and Birmingham City Council, we are looking for customer service advisors to join the Housing Options team. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number services to ensure stability within citizens daily lives Your new role You will be working in a team taking inbound phone calls, logging the calls on the relevant systems and speaking to individuals within the Birmingham area. You will be dealing with general queries regarding the residents housing issues and dealing with queries daily. The role is a 3 month plus contract. Candidates cannot have any annual leave booked for the next 3 MONTHS. What you'll need to succeed The ideal candidate should have strong customer service skills and have confidence working on their own. Candidates from call centre/contact centre or telesales environment will benefit from the nature of this role as you will be familiar with working in a fast-paced environment. Staff will be required to cover the full contractual period with NO annual leave booked for the next 3 months. Please apply for this position without a notice period as this is an immediate start position. Also note that we will require 2 ex-employer references from your 2 most recent places of employment upon registration, therefore your referees must be contactable for us to take your application forward to the next stage. What you'll get in return As the biggest leading local authority in Europe with their reputation solely built upon their passionate investment people, your employment as a customer service advisor will be a rewarding perk of the job as you will be taking pride in the speed of service within Birmingham City Council as an organisation. You will receive an employee pension scheme and unlimited progression. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk