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Arc IT Recruitment
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Brighton, East Sussex
Product Trainer, software
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
Product Trainer, software £30K-£35K plus benefits - fixed term 12 month contract Brighton Product trainer is required by a vibrant Brighton-based software house on a 12 month fixed term contract. This role will see you producing training material, (including e-Learning) and delivering high quality product training and updating existing materials as necessary. Responsibilities: Deliver modular Customer Product Training across the Company's portfolio, which is to include face to face and online training packages with a choice of demonstration and interactive style courses, dependent on the customer's request Create Training Material, E-Learning, On-Line Help and User Guides as required by the Training Needs Analysis, ensuring that all documentation meets the company branding guidelines Design and deliver internal training in new and existing product functionality to support employee's development Ensure training materials are produced and maintained in a professional and timely manner to support the company software delivery programme plan Ensure that integration of software releases is fully supported from a training perspective Assist with responding to customer training queries and the planning of future training events Schedule training system updates with IT Support, ensuring training delivery is presented on current functionality and latest releases Report on training statistics and feedback and making recommendations where appropriate. Experience Knowledge and Skills: A proven record of developing client relationships, maintaining high levels of customer service and delivering excellent quality training to customers Sound experience of undertaking a training needs analysis and designing / developing suitable training material, including User Guides Must be an excellent communicator both verbally and written, with sound presentational attributes Highly focused and organised, able to prioritise workload Professional, articulate and confident when operating in the customer domain Flexible approach to work, able to work alone or as part of a team Must have a full clean driving license and be happy to travel frequently with regular overnight stays (depending on base location) Desirable: Knowledge of the software development industry and Agile methodologies A relevant training qualification e.g. the CIPD Certificate in L&D Practices Experience of developing E-Learning and On-line help training material A relevant technical authoring qualification e.g. Adobe Captivate For a full consultation, send your CV to Arc IT.