Customer Support Adviser

Adecco ,
Harlow, Essex
More Details
Job Type: Full-time
Salary: £17,500 per annum

Overview

Customer Support Adviser Location: Harlow, Essex Position: Customer Support Adviser Salary: £17,500-£18,000 Type: Permanent, Full time Adecco Harlow are currently recruiting for a Customer Support Adviser within a large and successful corporate business in Harlow. This position requires someone who has a strong sense of customer focus and can also proactively grow awareness of a wide range of the company's products and service. This is a great opportunity for you to be a part of a welcoming and friendly environment which will additionally enable you to grow and develop new skills and progress along the way. Key Responsibilities Identify and action customer queries efficiently and effectively within defined response times. Deal with telephone calls, emails and written correspondence according to procedures. Proactively follow up delivery reports from carriers and liaise with customers. Process customer returns, replacements and credit notes. Contact carriers to chase overdue deliveries and organise carrier claims if necessary. Maintain accurate and up to date records of all queries and complaints and proactively follow them up with customers. Proactively work with the Purchasing and Warehouse department to identify product issues. Process ad hoc orders for various departments. Action and pack daily catalogue and sample requests. Classify new entries to the database and check for errors and duplications. Process returned catalogues and update SAP mailing records. Skills Good level of telephone skills Competent at using email as a method of communication to both customers and colleagues. Excellent interpersonal skills Effective communication skills - both verbal and written Well-developed planning and organisational skills Accuracy and attention to detail. Good standard of IT literacy. Good standard of numeracy. Good telephone manner Organised and methodical approach to tasks whilst maintaining flexible approach to work Attributes A strong sense of customer focus A good team player as well as being able to work alone Confidence to approach a variety of people to make enquiries via face-to-face, telephone & email Develop good working relationships and work co-operatively with colleagues within and outside your own work area We regret that due to volume of response, we can only contact successful applicants. If you have not heard from us within 7 days, then unfortunately your application has been unsuccessful. Adecco is an Equal Opportunities employer that is happy to welcome applications for any applicant who fulfil the role requirements for this position. The Adecco group is a global company with more than 33,000 FTE employees and around 5,100 branches in over 60 countries and territories around the world. The Adecco Group offers a wide variety of services that include temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

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