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JP Morgan Chase
,
Bournemouth, Dorset
Client Services Analyst
Overview
Client Services Analyst We are seeking a number of Client Services Analysts to join JP Morgan's Currency Team within CIB Operations based in Bournemouth on an initial 6 months contract. You should have excellent communications skills, strong MS Excel and attention to details and a willingness to learn new skills. Banking product knowledge such as Foreign Exchange (FX) would also be highly desirable. Team Description: Working within the Currency Team the role requires candidates who show drive, initiative, accuracy and proven Client Service skills. The currency team is responsible for the timely and accurate confirmation of JP Morgan's FX Client base, and also the management of the day to day settlement and confirmation relationship. Key Responsibilities: Client contact to ensure timely confirmation of FX trading activity Ensuring that all new transactions are economically affirmed in a timely manner. Working with clients to ensure legal confirmations are returned to the bank Incoming query resolution & investigating root cause of issues Establishing an excellent relationship with Clients, Front Office, Middle Office and other internal clients Working with internal & external groups to resolve client issues Promoting automated solutions to clients, demonstrating and supporting these platforms Initiating and participating in process improvement initiatives Ensure that any issues are escalated to the team leader within an appropriate time frame Project Management Key Skills Strong communication skills Take ownership and display the ability to follow through with departmental objectives whilst taking into account risks involved in daily processing. Effective organisational skills with the ability to manage and prioritise workload whilst working as part of a team. Excellent time management skills Results-orientated Capability to prioritise and multitask Capacity to think laterally and understand the big picture Ability to work under pressure Well-developed problem solving skills Numeric Skills Attention to detail PC Literate - Excel, Word, Access Experience Required Experience in an operational / financial services / customer services environment Experience (nice to have) FX & FXO experience is desirable, although not essential A good working knowledge of the IB funds transfer policy would be an advantage. Knowledge of TSSFX Knowledge of Athena