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MW recruitment
,
London, Greater London
Customer Support Manager - Banking
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Job Type: Full-time |
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Salary: £40,000 per annum |
Overview
A leading private bank wish to recruit within the customer support team, the role requires someone to oversee the team, the successful candidate will be responsible for the day to day supervision, ongoing training and supporting the relationship managers and their assistants. Overview: Oversee the day to day work of the customer support team, with particular focus on its operational efficiency, ensuring accuracy and completeness, and regulatory requirements are adhered to. Responsible for ensuring the Standard Operating Procedures for the team are maintained and updated. Handle and respond efficiently to all customer phone calls; identifying and assessing customer needs to ensure high levels of customer service. Assist with fraud prevention through the adequate verification of all customer instructions received; either by email, phone or in writing (Including but not limited to change of address, change of name, cheque book requests, online changes). Processing and keying internal account transfers Verifying external transfers/payment requests and handoff of payment instructions in a clear, consistent and concise format to BOPs. Preparation of a wide range of new customer documentation Experience/Qualifications: No less than 3-5 years banking/customer services experience Experience of the following banking products - visa cards/digital banking/mortgages/payments Mangerial/Supervisory experience (for a customer support team)