File Handler (Pre Litigated Recoveries)

Are you actively looking for a role within the Legal environment? Do you have a background in Insurance? If so, Keoghs are looking to recruit for their Motor Volume Team. The role of the File Handler is to take responsibility for pre-litigation elements of the recovery process maximising the financial recovery to the Client. Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money. Key Accountabilities • Reviewing, reporting and setting reserves and strategy on new instructions including identifying any technical issues with the file and handling appropriately. • Organising, prioritising and handling own workload in line with standard operating procedures to ensure that critical dates are met and KPI’s and SLA’s are achieved. - Completing/instructing investigations into liability and quantum - Carrying out quantum and liability negotiations by telephone and following up in writing where necessary. • Effective use of the case management system to ensure: - Reserving and all other key information is accurate and updated in a timely manner. - Critical dates are met - All actions/strategies are documented by way of a file note - All documents in the history are clearly labelled. • Delivering quality work, as a minimum meeting audit benchmark standards. • Driving own personal development. • Contributes to team effort by working collaboratively to ensure that team targets are achieved and by positively contributing to team morale. Experience, Skills and Qualifications - Good knowledge of the Road Traffic Act and an awareness of RTA Insurer and Article 75 status. - Experience of working in a legal environment. - Preferably experience of quantum negotiations. - Demonstrate experience of and the ability to: Work to set deadlines. Deal with calls and enquiries from customers, suppliers and/or the public Organise and prioritise their workload Work as part of a team - IT literate: proficient in use of Microsoft Office packages (Excel and Word) - Excellent listening and verbal communication skills - Ability to remain calm under pressure - Ability to take constructive feedback and set personal goals for continuous improvement. What can you expect from us: · A learning culture with employee development at the heart of the people development pathway · Excellent flexible benefits including Annual leave entitlement and Healthcare Cash Plan as standard · Monday to Friday - 35 hours per week Benefits Package · 25 days holiday per year (opportunity to buy & sell 3 days) · Family Cover Private Medical Insurance Bupa · Health Cash Plan · Life assurance · Critical Illness Cover · PHI/Income Protection · Pension Contribution based · Cycle to Work Scheme · Tech Scheme · Season Ticket Loan · Car Parking Scheme · Gym Flex · Access to Online Discount Sites · Discounted Gourmet Society Membership · Discounted Tickets for Merlin Attractions nationwide · Discounts at local retail outlets after successfully completing probation Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; Keoghs values • We listen, are down to earth and supportive • We work together towards a common goal • We’re friendly with a can do attitude • We care about our clients • We evolve Keoghs is a Disability Confident employer and we endeavour to recruit from the widest possible pool of suitable candidates. We’d like to take this opportunity to thank you for interest in this position and in our organisation Strictly no agencies please