Product Features
Blog
Contact Us
Sign In
Invictus Group Ltd
,
Brentwood, Essex
Experience Ambassador
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £20,000 per annum |
Overview
EXPERIENCE AMBASSADOR LOCATION: Brentford Salary: Up to £25k - depending on experience Preferred person specification & performance expectations: Facilities management experience essential Practical experience in working within a facilities environment Knowledge and awareness of the facilities management industry Self-motivated and resourceful, good administrative and communication skills Customer services experience and the ability to communicate at all levels Responsible for local end user relationships and customer engagement The custodian of the guest services and events activities Constant pulse on the end user experience, acting on customer feedback and tracking and monitoring any experience related suggestions Deputy to the Experience Coordinator and able to support all aspects of site facilities management operations, ensuring that all FM services are delivered in a confident and efficient manner Proactively review open and planned work orders to ensure that assignments are completed within SLA, responsible for providing the day to day scheduling of FM services in accordance with the Maximo CMMS Comply with HSE requirements as outlined within the SLA and as instructed as policy Nominated co-ordinator e.g. Fire Marshall as required for emergency control activities Report all accidents, occupational illnesses and emergencies according to process Ensure all partners and contractors, under sphere of control, operate within appropriate HSE processes and HSE standards Maintain monthly performance measurement information for line management in support of contract performance requirements Be responsible for the image and visual standards of the site FM operation To proactively control and develop the coordination, planning and organisation of the Front of House Services Other duties may include - Admin/Finance Support, EHS Training, Work Order Management, Room/Event Set-Up, Mail Room cover, Furniture Management and Invoice processing Ownership and accountability of facilities office area Answering of telephone calls in a clear and professional manner Assist with the Booking of conference and meeting rooms Co-ordinate and book events and conference services Ensure full cover to FM office 08:30hrs - 17:30hrs