CUSTOMER SERVICE CALL COORDINATOR

Our client is a global business based in Sittingbourne; they are looking to fill the role of a Customer Service Call Coordinator. This role requires you to work within a small team of coordinators; you will be working in a professional yet friendly team in a bright, modern office environment. The client has an on site free gym, subsidised canteen, free parking and various other facilities and benefits. This is an on-going assignment that offers training and development for candidates who are looking to grow their customer service skills in a corporate organisation. YOUR MAIN RESPONSIBILITIES WILL BE : - On going patient liaison making between 60 - 70 calls daily - Updating records, both paper and systems as required - Answer incoming telephone calls and taking appropriate action - Placing orders for products on the system accurately - Agreeing delivery dates with customers - Assisting with queries on orders and deliveries - Participation in Saturday morning rota (1 in 3/4 weekends) - Provide a high level of customer service in every contact - Working shift patterns between 8am and 8pm on a rota basis - Participation in On call and overnight shifts - on a rota basis BACKGROUND : The ideal candidate will be expected to : - Have experience in face-to-face and/or telephone customer service role - Posses excellent customer service skills - Good knowledge of administration processes - Excellent telephone manner - Competent use of computers - You must have the ability to work accurately and have a keen attention to detail - Have highly developed interpersonal and organisational skills - Speed and accuracy will be required for this role This is a great opportunity to become part of a great team and company. If you can deliver and demonstrate a positive "can do" attitude; Please apply NOW You may call for more information and ask to speak with Modupe Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy