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Travel Trade Recruitment
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Birmingham, West Midlands
Travel Ticketing Agent
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
I have a fantastic new Ticketing position in Birmingham Do you have a flair for fare's Can you ticket on GDS from start to finish? If you're a Ticketing Consultant who wants to progress your fares & ticketing career with a leading Birmingham based travel company, then read on A reputable, growing provider of travel and airfares are now seeking a solid, experienced Ticketing Consultant to co-ordinate and fulfil all ticketing requirements in a timely manner, fundamental to the smooth running of the department. This is an excellent opportunity for an experienced Ticketer from a Tour Operations or Business Travel environment to take a positive step into a role that offers you a great opportunity to cover maternity leave for 9- 12 months and make a positive impression with in this amazing company. Personal Requirements: Excellent Fares and Ticketing Knowledge Excellent GDS knowledge of Amadeus/GAL/Worldspan Good communication skills Good attention to detail Strong customer focus Good organisational skills Main duties: Ensure that all queues are kept up to date including: schedule changes, general, web, native and re-issues, Ensure that all Q's are checked at the end of the day to ensure that all tickets have been issued. Ensure that tickets are issued within deadlines Ensure that all re-issues are completed within deadlines. Ensure that auto tickets are running on a regular basis Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met. Monitor ticket match fail and ensure that it is kept up to date. Assist with the BSP Ticket Audit Monitor schedule changes and ensure that agents and customers are advised of scheduled changes and then action changes. Arrange for other necessary alterations to the booking that have arisen as a result of the schedule change, and update back office system to reflect schedule changes. Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed. Assist with airline refund and ensure they are processed within set guidelines. Investigate any ADM's received and ensure that if required they are disputed with the airlines. Ensure that E-tracker refunds are kept up to date and processed from the reports Assist the reservations team with any fare queries if required and liaise with scripting company Assist with releasing fares into Galileo/Worldspan Complete re booking of flights. EXPERIENCED REQUIRED: My client is looking for an experienced Ticketing Consultant, with solid knowledge of GDS, nett fares and fare builds. The successful candidate will be well organised and able to work to deadlines. THE PACKAGE: In return you will receive a very competitive basic salary, discounted travel, incentives and a real chance to progress into management in the long term. INTERESTED: Please email your CV to or call Laura Court on . You can also apply via the link below.