ICT Support Technician

Salary: Up to £22,000 per year (Based on experience; To be discussed at interview) We are looking for a forward thinking individual to join our close knit team. At AIT you are not just a number The successful candidate will be expected to work closely with our 1st & 3rd line technicians. Strong communication and troubleshooting skills are a must. We require a minimum of 2 years hands on experience in a 1st line customer facing role. Any 2nd line experience would be advantageous. A valid Driver’s licence is required due to our network spanning multiple sites. Essential Technical Skills: · Installing IT hardware and software · Microsoft Operating systems · Windows Server Experience · Good understanding of Active Directory, File permissions, DHCP, DNS, Group Policy · Excellent troubleshooting skills (Hardware, Software, Networking) Non-Essential Technical Skills: · Capita sims.net, server & client side · Veeam Backup · Exchange, Office 365, PowerShell · Apple products · Ubiquiti products · VOIP systems Personal Qualities: Ability to work within statutory regulations, policies and procedures Attention to detail and an analytical approach Ability to work under pressure and meet strict deadlines Good organisation skills, prioritising and managing own time effectively Highly motivated team player Excellent communication skills Able to work on own initiative, with minimal supervision and guidance Ability to organise and prioritise a heavy workload at busy times A calm approachable manner, able to deal with problems in a professional and friendly manner, displaying tact and diplomacy as required Willing to undertake training and develop professionally If you believe you have something to offer please get in touch. We are a growing IT Company with a big emphasis on career progression. Safeguarding: Advanced IT Services Nottingham LTD is committed to safeguarding and promoting the welfare of children and young people and the expectation is that all staff and volunteers share this commitment. An enhanced DBS check is required for the successful applicant. It is our policy to obtain references prior to interview. Benefits: Life insurance Birthday off every year. Qualifications or Training: 5 GCSE’s, including Mathematics and English at grade C or above OR Professional IT equivalent qualifications Experience: • Practical experience of ICT hardware and operating systems • Extensive experience of using a variety of IT systems within a networked environment. • A knowledge of both general and specific ICT health and safety issues relating to work for both self and all potential users • Knowledge of working in a School environment • Previous data management experience • Familiar with Data protection and security Skills and Abilities: • Ability to work within statutory regulations, policies and procedures • Attention to detail and an analytical approach • Ability to work under pressure and meet strict deadlines • Good organisation skills, prioritising and managing own time effectively • Highly motivated team player • Excellent communication skills • Able to work on own initiative, with minimal supervision and guidance This job was originally posted as www.totaljobs.com/job/89796237