Trainee IT Client Support Analyst

Alexander Mae Recruitment ,
Bristol, Bristol
More Details
Salary: £18k - 19k per year + Benefits

Overview

Trainee IT Client Support Analyst Bristol outskirts with free parking available £18,000 starting salary rising to £19,000 after probation (max 6 months) The Company This is an exciting opportunity to work within a company that has been established for 35 years in the software development industry, where we can help you grow professionally and gain both valued knowledge and experience. The role: Our client is looking for a determined and aspiring new member to join their second line support team, providing incident management and helpdesk support to their clients, as they continue to grow globally. Reporting to one of our Client Support Team Leaders, you will be given training and continued support to achieve your personal career goals and individual ambitions. As an entry level Client Support Analyst, you will be responsible for all aspects of incident management from initial investigation through to coordinating with relevant teams to ensure changes and updates are provided. Effective communication with both clients and internal stakeholders is an essential part of this role. The person: A passion for IT and ideally recently completed an IT qualification with preferably some work experience gained within a customer focused environment. Essential skills: • Excellent interpersonal skills • Attention to detail • Logical and analytical • Ability to plan and prioritise • Strong customer service ethics • Proactive and self-motivated • Works well in a team setting • Excellent written communication / documentation skills Desirable: • Understanding of the incident management process • Experience in using an incident management tool (JIRA, ALM) • Strong technical awareness, e.g. configuration setup, file processing etc. • Understanding of the Software development life cycle (SDLC) The working hours : For this role are shift based and after an initial training period will be covering one of two static shifts between the hours of 7am to 5pm on a Monday to Friday basis. However, they would prefer candidates to work the core hours of Monday to Friday 9am – 5pm / 9am – 5.30pm. Benefits: • Structured in-house training • Events and social activities • Employee Assistance Program (confidential free advice and access to counselling) • Great working environment, including breakout areas, a games room and innovative new office space & free on-site car parking • Casual dress code • Non-contractual discretionary bonus scheme • Discounted gym memberships and in-house weekly yoga classes • Private Medical insurance with BUPA & Healthshield • 25 days annual leave 8 days bank holidays This job was originally posted as www.totaljobs.com/job/89698972

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