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Heat Recruitment
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High Wycombe, Buckinghamshire
Help Desk Support Analyst
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Salary: £25,000 per annum |
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Overview
A highly respected law firm in the Berkshire area are looking to expand their IT helpdesk with an experience IT Support Engineer. Supporting the 135 users across two offices in Amersham and High Wycombe. The role will be split between the two and involve a lot of user interaction so good customer service is essential. The Opportunity This is a role that is an added resource to work alongside an existing helpdesk member and reporting to the IT Director The business is going through a period of growth and investment within IT is seen as a priority which makes this a good time to join them Some previous experience is essential as is an ability to manage your work load and providing solutions in a swift manner What’s needed to be considered · Highly Proficient in Windows 10,Microsoft server versions, MS Office versions, Active Directory and Networking · Experience of a 1st line role and able to set up workstations and take lots of calls dealing with 1st line enquiries around printer problems, unable to log in, etc. · Experience of setting up users · Experience of troubleshooting printers, scanners, PC’s, mobile phones and tablets · Full Driving Licence What’s Next: Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements. Additionally, refer a friend or colleague to us and receive £200 when we assist them in securing a new career Job Synonyms: IT Helpdesk| IT Support | 1 st Line Support | Service Desk This job was originally posted as www.totaljobs.com/job/89698737