3rd Line IT Support Analyst

3rd Line IT Support Analyst Tamworth £33,000 - £37,000 Mon-Fri: 9.00 - 17.30 Our client, an established IT support company in Tamworth, is looking for a 3rd Line Support Analyst to join their office based in Tamworth. To work as part of the project function, catering for R&D of new products/services, through to the effective delivery of audits, site surveys, implementation/installations and documentation for new or existing customers infrastructures. Duties 40% /60% split in terms of your time. 60% of your time will be spent focused on BAU and escalations; guiding Associate Systems Specialists, Lead Helpdesk Analyst and Senior Helpdesk Analyst team members, enhancing your own technical and consulting skills through further training and exposure to projects, completing site audits, attending presales meetings and contributing to tender documentation. 40% of your time will be focused on project designs and installations. Ability to design/support the deployments of O365 and Azure Services To provide sales support for new or existing customer design/changes, catering for (but not limited to) Physical, Virtual Server and Cloud Infrastructure, Server Software, Storage Systems and Backup Infrastructure To configure, troubleshoot and install Microsoft Server (Physical and Virtual) To configure, troubleshoot and install VMware and Hyper V solutions Ability to deal with third party products and vendors such as Mimecast, Sophos and Peppermint. To liaise with 3rd party vendors to resolve performance and reliability issues, including root cause/permanent fix To lead small to medium scale infrastructure project work for new or existing contracts To create, manage and QA Statements of Work for mid-contract customer changes To provide on call support out of hours To provide scheduled out of hours change support as part of planned maintenance To adhere to policies and procedures that contribute to the maintenance of Data Protection and ITIL based standards/processes (Incident, Problem, Change, Asset and Release Management) You will also be required to carry out any other duties which may reasonably be required Essential requirements Microsoft Server (physical and virtual implementation) MCSA and MCSE Certified VMWare and Hyper V installation and configuration Citrix Server (Fundamentals a minimum) Design, installation and configuration of disk and tape backup and replication technologies (LTO, DFRS, Cloud, DPM) Core knowledge of common Microsoft Server products (Exchange, SQL, SharePoint, CRM) at least one a speciality. O365 suite of products, specifically Exchange, Office and Skype. Azure, IaaS and Backend as a Service (BaaS) Monitoring & Management technologies (SCOM, PRTG, IPAM) Remote Access Tools (RDP, KVM, Bomgar) Microsoft Operation Manager Strong skills in security technologies & practices Strong working practices for operating within a Data Centre/Server Room Environment Excellent hands on skills with voice technologies - ISDN, VOIP, SBC (Unified Comms) Ability to identify poorly installed systems infrastructure and design remedial action plans At least 7 years within an IT Services environment (worked with customer SLAs and standards such as ISO27001) Customer centric background Background exposure to designing solutions Background exposure to presales and demonstrations Benefits Salary dependent upon experience and qualifications 23 days annual leave rising to 27 Car Allowance or Company Car Company issue phone (windows phone) and laptop Training bonus dependent upon which accreditations you achieve OT payments where applicable Standby Allowance Employer based pension (after qualifying period) Death in Service benefit (after qualifying period) Free refreshment provisions Free car parking