Immigration Consultant

Adecco are currently recruiting for a Immigration Consultant to work in Sheffield City Centre (including free parking). Ideally the right candidate will be able to speak Polish. About the client: Our client is the world's leading single-focus provider of immigration guidance and support, backed by the best resources in the immigration services industry. The firm has more than 50 offices and over 4,000 employees located in key commercial centres throughout the Americas, EMEA and Asia Pacific. Our client offers immigration support in more than 170 countries. The firm is structured to support all aspects of immigration, including strategic planning, compliance, government relations, reporting, and case management and processing. They represent a broad client base ranging from individuals and emerging businesses to many of the world's leading multinational corporations. About the team: This team is responsible for processing the visa's of our clients who are based in countries where the client does not have a physical office, in this case, that would be Poland. The team is dynamic, with employees from various backgrounds and countries with at least 20 different languages being spoken. About the role: Immigration Consultants are responsible for providing immigration services to a range of clients across primarily, but not exclusively, European jurisdictions. Day-to-day coaching and weekly reviews will be provided by Senior Consultants with managers and senior managers overseeing long term performance and training. Other key responsibilities will include: Under moderate supervision, the consultant's main responsibility is to manage cases in assigned countries for a specific portfolio of clients. Liaise with third party vendors (TPV) and clients to ensure cases are on track. Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager. Update stakeholders on milestones. Keep key clients up to date with developments in local immigration law/processes. Coordinate additional services with other internal teams (consular, documents etc) where applicable. Exercise judgement in identifying and escalating matters to line managers attention. Senior consultants will be the first port of call for minor escalations with more complex/critical escalations being handled by managers and senior managers. Answer existing and prospective client queries, hosting consultation calls when applicable. Document review. Ad-hoc project work to streamline/improve processes. General administrative support as required including: billing responsibilities, case record updates, document review and tracking, monitoring/confirming upcoming expires and ad hoc admin tasks. About you: You will be a self-starter with excellent communication skills and ability to manage your own time and caseload. Ideally you will have previous experience of managing a high volume of work in a fast-paced environment. Also required: Strong customer service skills Previous customer facing experience Previous case/project handling experience At ease in a fast-paced environment Able to work towards deadlines and work with high volumes Immigration experience/client facing skills are desirable but not essential Advantageous to have a background in either legal, insurance, mortgages or wealth management industries Additional language skills would be highly beneficial for this role (in this case, Polish speaking). The Office: The Sheffield office is based in the city centre with the added bonus of free on-site parking, as well as several public transport links close by. The office has approximately 150 people working collaboratively and creating a dynamic, positive environment with over 20 different languages being spoken. They also like to be social; holding monthly drinks in the office and having monthly take-aways or treats delivered that are chosen by our Employee of the Month. Their Employee Wellbeing scheme lets them offer great opportunities for everyone to get involved in a variety of activities and initiatives both inside and outside of the office. These range from nutrition talks and cooking courses, to running clubs and on-site massages. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy