Graduate Systems Diagnostic Engineer

Systems Diagnostic Engineer with a 2.1 or 1st class degree in Computer Science, Engineering, Science or Maths from a highly regarded univerisity and networking technologies, Python, distributed systems, web technologies, cloud computing, AWS, GCP, Azure, Linux Administration, video conferencing protocols (SIP, H.323, Web RTC), technical support, communication protocols, problem solving, troubleshooting, root cause analysis, triage, prioritisation, optimisation, and diagnostic and analysis tool development experience is required by a fast-growing, award-winning company that develops video conferencing software for businesses, has over 3,000 global partners and customers and whose functionally rich product has ensured firm establishment in the market and partnerships with Google and Microsoft. Experience or interests that would be helpful include: Deep knowledge of networking technologies Python Large-scale distributed systems Web technologies Cloud computing such as AWS, GCP, Azure Linux administration Video conferencing protocols: SIP, H.323 and WebRTC Great communication, collaboration and self-management skills An unfailing enthusiasm for providing top notch customer support and resolving technical issues Role and Responsibilities: ? Working with customers to troubleshoot reported problems, identify root cause, and resolve the issue. ? Able to triage technical situations effectively and efficiently. ? Capable of evaluating multiple different resolution paths and evaluating best possible outcomes independently and with customer service owners. ? Able to communicate highly technical issues to non-technical people to explain why issues are occurring and what can be done to improve the situation. ? Able to effectively prioritize cases based on urgency, impact, and customer need. ? Development of tools to help diagnostics and analysis. ? Identify and recommend possible optimization tasks to customers. ? Communicate and work closely with the sales team related to ongoing events with customer situations. If you enjoy the intricacies of various communication protocols, problem solving, and can communcate your processes to others so they get as much of a kick out of it as you do, then this is the job for you You will work for a company with a relaxed, supportive culture and a flat structure, comprised of specialists at the top of their field who enjoy true autonomy and flexible working hours. Sound appealing? Then please apply. The company is based in contemporary offices on the outskirts of Reading, UK and offer participation in hackathons in Norwegian forests, a well-stocked fridge - free food and drinks - a pool table and darts, free parking and a comprehensive benefits package. Opus Resourcing acts as an employment agency in respect of permanent and contract employment. We process certain personal information about you in connection with the recruitment process in order to seek to find you a suitable position and this information may be provided to potential employers. Information may include sensitive personal data (such as health information) that you provide in your CV or otherwise or that we are given about you. Details are set out in our Privacy Policy.