Customer Service Advisor

SF Recruitment ,
Birmingham, West Midlands
More Details
Job Type: Full-time
Salary: £17,800 per annum

Overview

Birmingham B42 SF Group are looking to recruit a Customer Service Advisor. The client is a leading retailer based in Birmingham with a sustained focus on growth. Their culture is entrepreneurial and fast paced, our vision is simply to be the best online retailer of the goods we sell. As the business grows, so too does the demand to ensure THEY provide the very best service to customers. An exciting opportunity has arisen as they continue to expand and develop, for a Customer Service Advisor. Job Responsibilities: The purpose of this role is to provide a quality and friendly service to our customers, with the aim of increasing our customer retention, customer satisfaction, and receiving positive customer reviews. Within the Customer Service team, you will be required to: - Answering customer calls - Taking orders from customers - Responding to customer queries on email - Assist customers with a variety of queries including product information and returns - Some complaint handling will be necessary Within the company, you are required to liaise with internal departments such as purchasing, warehouse, trade counter, and marketing. You will deal with third parties, including couriers, suppliers and manufacturers on a daily basis to ensure we provide our customers with the best possible service. In return, the applicant will benefit from working in a fun and friendly environment. We make sure our employees enjoy coming to work and there are many opportunities to develop and grow in different areas of our fast-moving company. Skills/ Experience required: - 5 x GCSE's Grade A-C (to include Maths and English) - Excellent written and verbal communication - Friendly telephone manner - Previous Customer Service experience preferred - Ability to show initiative - Strong cultural fit - outgoing personality - Confident when dealing with customers in person - Ability to work independently when required - Computer literate - High attention to detail - Calm under pressure - Proficient in using Microsoft Outlook, Word, Excel Customer Service: - £8.60 per hour - 40 hour week - 8 hour shifts between 8:30 and 18:00 and 30 mins lunch - 4 hour Saturday shifts roughly every 4 weeks

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