Product Content Lead

A bit about us: We’re a bunch of people who go to great lengths to make sure our customers are the happiest customers out there. We may sell everything from washing machines to PlayStations, but at our core we’re a people business. We roll up our sleeves and work together to make things happen. From logistics, recycling to our award winning IT teams, almost everything we do, we do ourselves to make sure every aspect of our customer journey is done properly. We launched in 2000 as a result of a £1 bet in a Bolton pub. 18 years later we have a 5 TrustPilot rating (after 100K reviews), expanded our business into Europe and floated on the London stock exchange, but we never lose sight of what we’re about. More about the Product Content Lead role: We are looking for a proactive, innovative and experienced Product Experience Lead to manage and champion change on our ecommerce platform. We want all customers to have the great AO experience – whether shopping for a washing machine, TV or laptop. We need someone to help drive this experience forward. Leading an established team of product and category specialists, you will help guide the team’s future direction and transformation. Working cross-functionally, you’ll work with our partner IT teams to ensure seamless stakeholder journeys on site and in house. Day to day, you’ll be responsible for managing an extensive product catalogue ensuring products are listed quickly, accurately and to the highest of standards. You’ll ensure our customer journeys are optimised across all lister and product pages, through search, facets, merchandising and more. Alongside the day to day management of the product catalogue, we need someone who will help us optimise our offering - proactively creating more opportunities with our new and existing listings, using a range of data and insight to make recommendations and drive performance. Here's what you can expect to be doing as our Product Content Lead: - Launch, manage and optimise listings across all categories - Manage a team of specialists – guiding, supporting and helping them develop - Work with our IT teams to build out solutions for better product quality and customer journey - Audit health of the categories – finding ways we can improve our listings - Set measurable objectives, review results and optimise performance through data-driven iteration - Work with analytics teams to monitor SKU performance and implement improvements and updates - Analyse metrics and user feedback to derive insights on user trends and behaviour - Work closely with key team stakeholders to ensure the highest quality standards across site - Become an expert on how to best surface content – monitoring customer trends, best practices, third party tools and partnerships and internal business intelligence A few things about you To be successful as our Product Content Lead you will have: - 3 years product management/ecommerce experience - Proven ability to develop and understand product and brand strategy - Project management skills - Good team player with line management experience - Ability to adjust to changing priorities and procedures while working on multiple platforms - Advanced skills in excel and reporting analysis - Strong aptitude for determining the optimal way to position products in the market Why choose AO: At AO, our culture and our AO’way of doing things is vital to our success. We’re passionate people, determined to do whatever’s necessary to make our customers happy. The AO motto is “treat every customer like you’d expect your nan to be treated, and make decisions your mum would be proud of”. Our AO’ers don’t just go through the motions and follow processes, it just isn’t our thing. We don’t follow trends, we set them. Great People Deserve Great Things: As an AO employee you can take full advantage of our benefits package. As well as the fundamentals, like pensions and holidays, we have designed our "AO Perks" to help you out financially and make your work life a little easier. Click ‘Apply’ now to join our family and find out more about the Product Content Lead role.