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Pontoon
,
Bristol, Bristol
Content Specialist
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Job Type: Full-time |
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Overview
Digital Content Specialist - Contract - Bristol - Financial Services Digital Content Specialist 6 Month Rolling Contract Financial Services Bristol £Competitive pwd Our client has been serving the households, businesses and communities of Britain for over 250 years. They offer a comprehensive range of financial products and services - including current accounts, savings, mortgages, loans and credit cards. They're now embarking on a three year, £3bn, transformation programme - putting unprecedented levels of investment into our platforms, people and data capabilities to build the bank of the future. Could you have a key role to play in it? Here's where you'll make a difference: The Operational, Planning & Delivery team is accountable for the delivery of content change to the banks websites. Working with stakeholders to deliver a customer experience that is regarded as best in class. Key activities Execute timely and accurate delivery of content change to websites. Ensure websites adhere to standards and guidelines: Brand guidelines, DDA, site structure, tone of voice, performance, legal & compliance. Responsibility for applying due diligence to authorize changes to the Live websites. Provide consultancy services on customer experience, UX, usability and web development both within Digital and across the wider population as subject matter experts. Key Skills Knowledge of CMS Systems (ideally TeamSite or Adobe AEM) Attention to detail ensuring accuracy of change. Stakeholder management building relationships with colleagues to ensure best outcome for our customers. Good written communication skills for dealing with stakeholders of different backgrounds and at different levels. Planning and organisation skills to ensure delivery according to deadlines A passion for empathising and translating customer needs, ensuring they have the customer in mind in all decisions Significant experience of web development either for projects of BAU site maintenance Working under pressure in a fast-paced and delivery environment Working as part of a team, but also able to use own initiative as required Experience Experience in UX and UX principles Search engine Optimisation, accessibility, online copywriting and usability Knowledge of web site code (such as CSS, JavaScript etc) and basic website setups Photoshop