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Adecco
,
Chester, Cheshire
Quality & Performance Executive
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Job Type: Full-time |
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Salary: £18,500 per annum |
Overview
As a Quality & Performance Executive, you will quality check every new live property, focusing on accuracy in terms of the property's website listing, pricing, commercial terms and photography. Monitoring of each property is key and will include scheduling phone calls based on the property's first booking, net promoter score customer feedback and monitoring booking performance and booking pace of the property against similar properties in the region, and against the projections received by the owner. BAU owner relations team. In doing so, it is important that you can liaise with other departments within the business. You will be responsible for the following areas of accountability: Account management of a portfolio of clients varying in size and quality across the UK and Ireland. Ownership of in-depth quality checks to all new properties ensuring tick rating consistency in line with the brand guidelines, correct display of features, accurate pricing and the relevant commercial terms. Work both proactively and reactively where required to relationship manage the whole client journey from the first day of the property being live, through the first booking call and the customer feedback through to graduation. Feedback to relevant department on improvements based on staff/owner feedback Understand all organisation's products, services, procedures, guidelines. To create an environment oriented to trust, open communication, creative thinking and a collaborative approach A flexible approach to the role is required and the ability to move around the business should this be required Any other duties as are within the scope, spirit and purpose of the job. Salary between £18,500 - £20,000 per annum DOE Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy