Product Features
Blog
Contact Us
Sign In
Reed Specialist Recruitment
,
London, Greater London
Customer Success Executive
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £25,000 per annum |
Overview
Overview Our Courses team is responsible for winning and retaining new clients and campaigns and we are hiring a Customer Success Executive to join this hugely successful and enterprising team. Key Responsibilities Assist the Courses sales team with campaign sales pitches across a variety of clients You will work with inbound queries, new provider onboarding/optimisation and the account management of eCommerce providers Achieve campaign support objectives by contributing information to media plans and reviews Enforce quality controls on campaigns and continually improve customer support standards across the Courses network Complete campaign reviews and feed key information to management to aid organisational planning Assist the achievement of channel KPI objectives through remote and occasional in market support (field) Assist sales performance by providing help desk resource to resolve campaign problems Skills and Experience Ability to excel under pressure, being results driven and a problem solver Demonstrable multi-tasking skills Superior written and oral communication skills Very good Excel, Word and PowerPoint skills Excellent attention to detail and time management skills Passionate about a great customer experience Proven ability to develop strong relationships with clients and stakeholders at all levels Key Measures and Targets Salesforce interactions Campaign growth Increasing customer retention opportunities Customer satisfaction Join REED - Improving Lives Through Work Proud winners of: 1 Recruitment Agency - Glassdoor Best Places To Work 2019 & 2020 Glassdoor Top CEOs 2019 The JobCrowd Top Companies For Graduates To Work For 2018/19 Our Values, Your Values; Our Future, Your Future All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. REED is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a MINDFUL EMPLOYER and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.