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CPL Specialist
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London, Greater London
Customer Success Manager
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Job Type: Full-time |
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Salary: £26,000 per annum |
Overview
Are you looking to travel around Europe (and get paid for it), whilst doing what you do best - nurturing accounts? Keep reading then Within the Customer Operations Manager role you will manage a number of named accounts across the global customer base and will responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You should have a passion for learning new technology while wanting to deliver the highest quality service to customers. You will also need to be prepared to travel, at short notice, to visit clients as directed by senior management. Role responsibilities - Manage a portfolio of existing customers, ensuring that each client is gaining maximum utility from their product deployment. - Manage client escalations to resolution, leveraging cross-functional teams within the business. Work closely with Commercial Directors, Account Executives, Subject Matter Experts, Technical Account Managers and Cyber Analysts who will support you in performing your role - Have excellent organizational and project management skills, working with high valued customers in a pressurized environment. - Constantly conduct health checks to drive satisfaction and retention. - Present, discuss and demonstrate cyber threat defense solutions to CISOs and informtion security experts as required Skills/Experience required - Minimum 1 years’ experience in a customer/client facing role e.g. customer success, account management - Strong communication and presentation skills - Willing to travel to accounts across the region - Strong time management skills, self-motivation and goal orientated at all times. - University degree - Fast learner, being able to learn new technology Benefits - Competitive base salary - BUPA family healthcare - Pension contribution - Other benefits include transport allowance, free lunch on a Friday, free fruit and regular office social events