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Screen International Group Ltd
,
London, Greater London
Customer Success Manager -
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
Customer Success Manager - Retail My client is a tech start up operating within the AI market space. Working as a key member of the Customer Success team, the ideal applicant will work daily with customers, while understanding their processes, needs and driving the best solutions for them to use our technology. The Customer Success Manager will also play a key role in deployment of the technology in new stores. Key Parts to the role: Primarily serve as the day-to-day face of the UK (and possibly some additional EMEA) accounts to deliver value, discover account growth opportunities and ultimately retain business. Partnering and aligning with Account Managers on the best approaches to lead and grow accounts. Onboard and educate customers across the products Producing and conducting Executive Process & Results Reviews, engaging with client counterparts at various levels of the organization Analyzing and monitoring data related to account performance, anticipating customer needs and developing solution Manage a team of Customer success representatives that will be ensuring a good commitment from stores all over the country Identify new strategies that can convert and motivate to deploy faster Overseeing the on-boarding of new high potential accounts and ensure their successful implementation Provide product feedback to the team on client feature requests Coordinate technical support on operational and functional issues Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you Requirements: 2 years experience in a similar position ideally in the retail industry Ability to quickly understand a company's processes Strong prioritization and multitasking skills Fluent in French and English, with excellent verbal and written skills Excellent client contact skills, ability to remain calm and composed when dealing with tough customer situations Ability to travel