Customer Insight Analyst

William Hill ,
London, Greater London
More Details
Job Type: Full-time

Overview

Are you curious and insightful, wanting to get under the skin of an effective campaign or understand what delivers a great Return On Investment? Can you turn data into actionable insights? Do you think you can engage and influence stakeholders to bring them on the journey? We're looking for a Customer Insight Analyst who can engage with key stakeholders to define what 'good looks like' for a variety of either targeted or above the line promotions and customer interactions. About us With over 12,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people are at the heart of everything we do and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you'll need to be your best self. It's not just our colleagues we look after - we've got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling. Your role in the team As a Customer Insight Analyst here at William Hill, you'll be part of a small and talented team with a wealth of experience, who are constantly looking at our customers and how they're thinking. You'll crunch the data, analyse the information and produce sharp commercial insights to act on. You'll love the idea of figuring out different angles or approaches for future campaigns and interactions with our customers - maybe ideas that nobody has come up with before Make no mistake, you'll be able to see the impact of your work and have the chance to work with an impressive tech stack. Our team take pride in using multiple data sources to create clear recommendations that can be turned into actions. You'll work together with our stakeholders from around the business, including Marketing, Sports and Gaming, to understand their campaign objectives and business performance. Your focus will be to reach meaningful conclusions and make recommendations (cost-benefit, invest-divest, forecasting, impact analysis and ROI) which will optimise our customer interactions. You'll translate business requirements into meaningful KPIs and standardised reports and dashboards, to monitor and drive the business. Skills needed You'll have a curious mind and a real talent for asking the right questions, flexing your analytical mind to leave no ambiguity and to challenge the way we do things. Pro-active, inquisitive and flexible in your approach, you have excellent attention to detail and the ability to work to tight deadlines and on multiple projects at the same time. You're a team player with strong communication and interpersonal skills, and of course you're highly organised and driven by producing high quality work with a healthy respect for quality and standards. You'll be highly experienced with a track record of analysing large data sets, having manipulated and processed using SQL on a regular basis and you'll be proficient in a recognised visualisation tool. If you know how to code in Python that would be brilliant, but, if not we're fine with someone that's just keen to learn Your technical skills will be second to none and you'll bring your knowledge, vision and innovative ideas to the team. We need you to have a relevant data or numerical qualification such as Mathematics, Statistics, Physics, Computer Science or similar and you will have worked in analytics in a data driven environment for at least 3 years - at some point in a marketing related role. A real people person with excellent communication skills and a sparkling personality, you'll build strong collaborative relationships with colleagues and stakeholders and be confident in presenting back your findings verbally and visually to both technical and non-technical people. Our team are a lively and friendly bunch and we have a sociable atmosphere her in our London office - if this sounds like your thing, we would love to hear from you. What we offer We'll welcome you on-board with 25 days holiday (not to mention 8 bank holidays and an extra day for your birthday), a rewarding bonus scheme, healthcare (or a cash alternative), an attractive pension package, life assurance, healthy gym discounts and a flexible benefits scheme. Plus, our season ticket loan and handsomely discounted Zone 1-6 Oyster card will save you money getting to work and getting around town. And if you see the journey to work as part of your fitness regime, you'll just love our Cycle to Work scheme. William Hill in London Our central London office has a vibrant, fun and collaborative start-up feel. We couldn't be closer to the action. A 2-minute walk from Tottenham Court Road station, round the corner from Soho and Oxford Street means you'll never be short of anywhere to go for a lunchtime stroll or a post-work drink. There's plenty of green space too with Regent's Park and Hyde Park not far away at all. Join us behindthebet

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