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Stoke-on-Trent, Staffordshire
Kia Technology Advisor
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Do you love technology and have a passion for delivering great customer service? If so, apply now to become a Kia Genius at Ken Jervis Kia. We are one of the fastest-growing automotive brands in the UK. Innovation and design are at the heart of our vehicles, providing a safe, efficient and enjoyable driving experience. Ken Jervis Kia is a Multi Award-Winning Family run dealership, where absolute satisfaction is our minimum expectation. At Ken Jervis, we take Customer Service very seriously. Our dedication to giving our clients the best After Sales and Customer Service experience has been reflected in the numerous awards, including our most recent 'Customer Experience Award 2020’ Awarded by Kia UK for continued and outstanding customer service. We are a forward-thinking and employee focused company, leading the way in all new and evolving electric and mainstream technology. We can offer the right candidate an excellent opportunity to join part of an Industry-leading future. With your passion for new products, technology and customer service, you will play a key role within the dealership, becoming recognised as an expert who is proud to be a Kia Genius. You will enhance the customer experience by sharing your knowledge of products/technologies. It’s not a 'sales’ role - instead, you’ll work with the customer to help them select the vehicle that meets their needs. As a Kia Genius, your responsibilities will include: - Providing an engaging, warm first point of contact for customers, whether that’s in the showroom or when responding to digital enquiries. - Listening to customers to understand their needs, questions and aspirations. - Promoting the brand, products and technologies, sharing information, features and benefits in a friendly, understandable way. - Advise customers on Eco car ownership including EV grants, charging options and regenerative braking. - Supporting off-site events, acting as an ambassador for your dealership and the brand. - Supporting your knowledge and development through ongoing online and classroom-based training. - Completing product presentations, test-drives and vehicle handovers, enhancing the customer experience at every point of contact. We are looking for a Kia Genius who has the following skills and experiences: - A minimum GCSE in English and Mathematics. - A demonstrable passion for technology, with an interest in gadgets, IT and a good understanding of websites, smartphones and Microsoft Office. - Excellent customer service skills - A full UK driving licence. - Flexibility to work varied hours throughout the week. As a Kia Genius, you will receive a starting salary of £18k p.a. plus performance bonus and a company car after 3-6 months. To become a Genius at Ken Jervis, please click apply online and complete the full application process.