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2i Recruit Ltd
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Woking, Surrey
Junior Business Operations Support
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
This is an ideal opportunity for anyone of any age with "A" level (or native) German and/or French, looking for a permanent role, to join a fast-growing online international shapewear brand based in Surrey. The role requires assisting the founders of the business in this exciting time of growth. The successful candidate will conduct daily office administration, marketing/social media and customer service tasks and support other parts of the operations, eventually resulting in understanding a modern ecommerce business from top to bottom. Marketing & Social Media Support: • Create feeds/posts on Instagram and manage social media channels • Answer all customer messages on social media platforms and email • Find new potential influencers/celebrities for collaboration in different regions • Liaise with existing influencers for brand endorsements • Run monthly reports to provide to management • Help coordinate marketing and newsletter campaigns • Liaise with catwalk shows/exhibitions, design/photography/modelling agencies Office Admin & Customer Service Support: • Directly support founders of the business with admin and expenses • Answer incoming customer service calls and manage call backs • Answer customer service enquiries • Advise customers on products, sizing and suitability • Work on ecommerce software • Check billing and report errors to management Order Fulfilment Support: • Quality checking Pick & Pack team in Guildford • Check returned items are not worn and are cleaned and restocked • Send out and/or creating shipping labels when needed • Update the tracking information on orders • Follow up and resolve with carriers any items that have not been delivered or lost • Manage inventory The candidate must have experience in using a PC and Microsoft Office (Outlook/Word/Excel) and be open to working on nopCommerce (an ecommerce system) amongst other apps, however any previous experience in ecommerce is not essential. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted