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Michael Page Technology
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Bristol, Bristol
Senior User Researcher
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Job Type: Full-time |
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Salary: £40,114 per annum |
Overview
Michael Page Technology has partnered exclusively with the Planning Inspectorate in Bristol to help deliver a major Digital & Performance Analytics transformation programme. This marks an exciting and significant development in the way Digital services are provided and optimised. As part of this programme they are looking to hire a Senior User Researcher. Client Details The Planning Inspectorate has a long and proud history in ensuring a fair planning system by acting as the main appellate body for planning decisions in England and Wales. The judgements and decisions made by planning inspectors have a significant impact on the economy, people's lives and the communities in which they live. We've embarked on an ambitious programme of business change supported by a complete refresh of the systems that support our core business services. We are re-designing and creating new services across all channels, supported by modern technology that's transforming the way in which we deliver services to both our internal and external users Description Senior User Researcher As a Senior User Researcher, you will lead user research at PINS and work independently to plan and carry out research projects from preparation through to sharing of research outcomes. You will make use of the most appropriate research methods and tools to turn research insights into recommendations that align with the department's goals and/or delivery outcomes. Work with service/policy teams to develop and advocate appropriate research strategies to understand user needs for a service and to continually test and improve products and services. Plan, design and conduct user research and analysis using a range of techniques to support the design and development and continuous improvement of digital services ensuring research is shareable and traceable through research data analysis and synthesis of findings. Effectively communicate user research findings and recommendations to the team and the wider organisation, to help develop empathy for our users and inform evidence-based decisions (including presentations at show-and-tells, designing and maintaining research outputs on the team wall, formal reports). Help embed a culture of team involvement in user research, team analysis, design rationale and decision-making based on user needs. You will become an advocate for inclusive design and research and conduct research with a diverse range of users, to ensure that our services are usable and accessible for everyone. Lead and manage user researchers at PINS and actively contribute to the user research community across government. Profile Requirements: Understanding and experience of a range of user research methodologies, and the ability to choose appropriate methods for web, digital services or software development. ? Experience of working in multidisciplinary teams to embed user-centred design practices and deliver continuous user research. ? Experience of advocating user research, and engaging colleagues and stakeholders in research activities and findings. ? Understanding of the diversity of users of government services and the need to make services usable and accessible for everyone. ? Experience of using quantitative and qualitative data about users to turn user focus into outcomes. Delivers analysis and information that addresses stakeholder needs and provides recommendations. ? Experience of applying Agile principles in practice. ? Proven experience of presenting user research findings in a wide variety of formats. ? Knowledge of accessibility guidelines and how to ensure that digital services are accessible to all users, including users with low digital skills. ? Experience of designing and facilitating workshops. ? Experience of leading and mentoring a team. Relevant degree or professional qualification.? ? ? Job Offer Access to Learning and development Flexible working options A working culture which encourages inclusion and diversity Civil service pension 25 days annual leave on entry, increasing to 30 days after 5 years' service On site gym & restaurant Successful candidates must pass a DBS check