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Inspiring Interns & Graduates
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London, Greater London
Customer Success Executive
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Job Type: Full-time |
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Salary: £24,000 per annum |
Overview
We offer a technology platform, in the social media analytics space. Enabling marketers to build a private influencer database and automatically track data from their influencer marketing posts, videos and stories. Saving them time and money and helping improve visibility and data transparency across their organisations. Our customers can extract real-time insights, including audience demographics, impressions, reach and video watch-time - only available through our approved access to the Instagram, YouTube and Facebook APIs. We are a small start-up (4 years old), with only two full time employees. How you expect the candidate to spend their day: We are looking for a graduate to join us and support the CEO, as a Customer Success Exec. So this would entail learning about the product and how it works, communicating with new and existing clients to help them gain more value from the product, answering online support requests, running product demos, running client training sessions - and overtime, helping with sales product demos. The ideal candidate’s personality and qualifications: Qualifications: Graduate 2.1 Preferably in Marketing, Business Studies, Communications (but not a showstopper) Personality / requirements: Good communication skills (verbal and written) and a good eye for detail A strong understanding and passion for marketing and technology Interest in and understanding of social media (YouTube, Twitter, Instagram, Facebook) Resourceful and creative – happy to share and implement new ideas Open minded - reading around the subject a lot Self-starter and self-motivated (ambitious) A can-do attitude – start-up life can be tough What are the perks of working at this company? Lots of responsibility - working as one of the first employees of a tech start-up with a growing list of major UK and international clients Opportunity to grow and learn quickly with the company (we are in the middle of fundraise – so the team will grow). Flexible working locations (London / Guilford / at home / Sevenoaks). Training and attend industry events. Stock options, based on reaching certain milestones. Mobile phone bill covered. Questions for applicants to think about: Do they have a good understanding of the principles of digital marketing and social media Do they have a passion for technology Are they happy to work in the fast paced and sometimes stressful start-up world Would they be comfortable talking direct to clients – to provide product updates / training or support Do they mind not having an office to visit every day (this could change in a couple of months) Are they ready to make a massive impact in a small but ambitious company