Membership Services Manager

The Membership Services Manager role will be a hands-on role and be responsible for the development, implementation and day to day management of the Membership Services department, including training, knowledge management and library services. Duties to include: - Working with the Business Manager, contribute to the strategic planning and achievement of business plans and budgets for the membership services team - Generate increased revenue for current membership services offering and identify new revenue streams, project managing their development and launch - Undertake regular external site visits to key customers and stakeholders to develop and strengthen member services and revenue - Introduce innovative new training approaches - Develop the on-line presence across the information and training areas of the website, ensuring effective content that promotes high-quality customer focused services - Working with the marketing team, develop innovative strategies, including social media and e-mailing campaigns - Line Manage the assigned membership services team - Manage day to day operational requirements of the membership services team to deliver consistent customer excellence - Oversee the smooth and efficient running of the library and knowledge hub, being responsible for the acquisition, organisation and distribution process Experience/ person required: - Experience of team management - Experienced sales and marketing professional with strong business acumen and commercial awareness - Proven track record of designing and project managing the introduction of new products and services - Highly developed communication skills, external customer/stakeholder liaison, networking and presentations - Excellent IT skills and familiarity with CRM and website content management systems - UK wide travel, holding full UK driving licence - Understanding of membership service delivery (desirable) - Training and development experience (desirable) - Library and knowledge management experience (desirable) Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.