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London, Greater London
Customer Success Manager
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
This employer is an exciting data management company that is enhancing the way companies manage data. They are a next generation sales platform that uses AI to stream leads in real-time. Their service can be used for lead enrichment, lead generation and sales automation. They already have a number of high profile paying customers and have recently released native applications for Microsoft Dynamics and Salesforce. They’re on a mission to improve the quality of business data used by sales and marketing teams. This exciting company is growing fast and adding new members to their core team If you’re excited to work with a team that moves fast, take risks, and comes to work every day excited about building a product that will power the next generation of innovation in sales and marketing we would love to hear from you. The successsful candidate will be a proactive account manager of clients. You will be expected to drive strategic direction, product adoption, retention, growth and expansion by providing a proactive point of view and advocating best practice. This is a dynamic position and you must be comfortable with frequently multi-tasking your management, technical, business, strategic, marketing and planning activities. The CSM will support the post-sales customer life-cycle as it relates to customer adoption, ongoing support, email outbound campaign delivery plus campaign tracking and expansion. They will be responsible for customer retention and the prevention of churn across our customer base. Primary duties & Responsibilities: Account Management & Strategic Direction: Partner with a portfolio of accounts to develop a strategy for successful adoption, and long-term value and business impact; Facilitate meetings to define and proactively drive progress towards the desired business metrics and outcomes; Own & lead customers through the contract renewal process; Lead initiatives with customers to drive positive Net Promoter scores; Build broad relationships with account contacts and internal partners on the sales, product, professional services and engineering teams; Able to identify growth and expansion opportunities within your account base; Manage Customer Email Outbound Campaigns including responding to emails, redirecting emails, and completing other email cadence steps. Subject Matter Expert & Advocate: Partner with customers on the company's product offerings, best practices & processes; and lead customers to integrate effectively; Advocate for customers internally, helping build and maintain strong partnerships with the sales, product management and marketing teams; Create new working processes to improve efficiencies and drive increased customer happiness. Requirements: High Standard of English - written and verbal; Excellent listening and presentation abilities; Personable, with excellent client relations skills; Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail; Self-starter and highly-motivated, with the ability to work individually under pressure; Able to manage workload effectively.