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Poly AI
,
London, Greater London
Software Engineer, Dialogue
Overview
Job Description
We are looking for someone passionate and creative to join our dialogue team in creating innovative conversational AI products for customer service. Collaborating with the product and engineering teams, your responsibility will involve prototyping conversational AI behaviours in multiple domains and measuring and adjusting agent behaviours according to user feedback. Over the next 12 months you will be: * Joining our dialogue team, and have a direct impact on our customer-facing conversational AI products. * Developing and maintaining system behaviour using our internal platform, and working closely with product and engineering teams to update products on a weekly basis * Increasing coverage, accuracy, and user experiences of our products * Working on automatic tests and A/B experiments to make data-driven product development possible. * Helping to bring insights and improvements to our conversational AI platform Minimum Requirements: * Bachelors degree or Masters Degree in Computer Science * Experience with one or more programming languages such as Python, Golang, JavaScript, Java or C/C++ * Strong scripting and debugging skills * Working proficiency in verbal and written English Preferred Requirements: * Experience with language data processing * Experience with dialogue design * Experience with one or more cloud services: AWS, GCP, Azure * Experience with professional software engineering best practices, such as coding standards, code reviews, source control, build processes, and testing * Having a user-centric mindset and caring about conversational / NLP experiences PolyAI aspires to lead the digital transformation of customer services through our conversational AI technologies. We believe the best team will consist of people with diverse perspectives, ideas, and cultures, reflecting the multicultural and multilingual background of our customers. Come do the best work of your life here at PolyAI! Benefits: 25 days holiday, plus bank holidays (5 days carryover each year). . Flexible working from home policy Company pension scheme with the Peoples Pension. . Health & wellbeing: private healthcare with Vitality and private dental cover with Simplyhealth for you and your family members. Regular team socials, quarterly company parties, monthly Poly-Talks. Healthy snacks and breakfast and a fully stocked fridge with a selection of snacks and drinks. Equal Opportunity Statement: PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.