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GK Recruitment Ltd
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Chorley, Lancashire
Key Account Manager
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
As a Key Account Manager you will be responsible for prospecting and on-boarding new clients whilst also maintaining and developing existing accounts. You will be required to interact with colleagues across the company and within your team to facilitate the smooth implementation of new IT management systems as well as ongoing maintenance of existing systems to guarantee the delivery of a positive client experience at all times. You must have demonstrable work experience in a client-facing role with the aptitude and desire to learn new technical concepts and technologies. You will be responsible for negotiating future contracts, solving day to day issues and cross selling the company's other products and services. The Key Account Manager's main Responsibilities Managing numerous client accounts, ensuring customer satisfaction, retention and account development Network, contact and present to existing clients; exhibitions, pitches, site visits Research and build relationships with new clients Identify potential new clients and meet with decision makers Contribute to the solution/service/cost structure Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients Gain a detailed knowledge of the car park management system and understand how this product can be implemented to meet the requirements of the client Compile proposals and contracts Maintain a pipeline of current and potential clients to provide information relating to targets and projections for potential growth of a client The Key Account Managers Client Retention Requirements Present new products and services to enhance existing relationships Build strong and positive relationships with clients at various levels Work with technical staff and other internal colleagues to meet customer needs Be the key interface between the client and all relevant internal departments Plan and project manage the implementation of numerous car park management systems at any one time with the assistance of an Account Executive Delegate work to an Account Executive who will assist in the day to day management of an account Complete administrative tasks in connection with internal processes/procedures Communicate with clients and colleagues via telephone and email Attend client implementation meetings Ongoing operational analysis of client sites to ensure profitability at all times Production of management information/reports as and when required internally and externally Identify any training/knowledge needs for clients and prepare and perform training sessions/documentation Initiate and lead periodical account reviews with clients to ensure client satisfaction Identify opportunities to cross-sell The Key Account Managers Required Skills: Proven track record of account management Experience of selling to and managing key accounts The ability to demonstrate how to grow revenues using account management principles Worked in a complex project environment Previous accountability for making commercial decisions Demonstrate leadership of tasks and projects in previous working history Ability to find and pursue new leads and sign potential clients Strong account management and relationship building skills Excellent organisational, prioritisation and communication skills with strong I.T. and written English language skills with an Ability to multi-task Confidence in dealing with all levels of personnel both externally and internally Aptitude to work both independently and as part of a team with an element of team leadership Willingness to assume responsibilities and take ownership of tasks Capacity to work under pressure as customer requests can often occur in an unpredictable manner Personal Requirements Customer service minded Good commercial acumen Solutions oriented with good problem-solving skills If you are interested in applying for this fantastic opportunity, feel free to attach your CV or call our office for a confidential discussion. GK Recruitment Ltd are acting as an Employment Agency